Services

All our services are designed to promote independent living, to rehabilitate our users back to an unsupported life in the community as quickly as possible.

We want to be sure that we do what we say and that our services not only achieve our high standards but are subject to a process of continuous improvement.

This is why we have implemented a stringent regime of audits and inspections.

System Purpose Lead Frequency

Individual Case Audit
  • Monitor compliance with our service delivery model
  • Relevant scheme manager
  • 3-monthly

Service User Satisfaction Survey
  • Establish satisfaction levels
  • Relevant scheme manager
  • 6-monthly
  • At point of transition between internal services
  • At point of exit

Stakeholder Satisfaction Surveys
  • Establish satisfaction levels
  • Service manager
  • QA & projects manager
  • Yearly

Cross Service Audit
  • Establish that all the required administration and management functions of the schemes are being carried out
  • Overseen by QA & projects manager
  • Carried out by scheme managers (but not their own schemes)
  • 6-monthly

Premises Inspections
  • Maintain physical standard of properties
  • General maintenance officer
  • Monthly

Security, Health & Safety Audits & Inspections (various)
  • Ensure health & safety of all
  • Scheme managers
  • Senior Support Workers
  • H&S consultants
  • As required to comply with the minimum standards as set out in legislation, policies & procedures