The needs of our service users are, of course, always our first and foremost priority.

We recognise though that in order to ensure this and to provide a quality service, a caring and skilled work force is a must.

This is why we:

  • Only employ staff who are vetted, qualified (NVQ in H&SC Level 2 & above) and share our desire to make a difference to the lives of our service users
  • Invest in training and developing our staff (a min of 10 training & development days per year for each staff member)
  • Consult our staff, listen to their views and ideas and involve them in all aspects of change
  • Recognise and reward staff achievements through praise, opportunities for growth and promotion and other incentive and motivational schemes

Head office support includes the services of our Clinical Supervisor who works across all our services providing clinical direction and support on a 1:1 and staff group basis. Guidance on quality issues is provided by our dedicated QA manager who spearheads all initiatives to maintain and further improve our service quality.

All our staff are subject to professional supervision on at least a 6-weekly basis and an annual appraisal system reviewed at 6-monthly intervals.